Scope

 - Service sector accounts over 80% of GNP in advanced economies and its productivity is greatly influencing the productivity of the overall economy.

 - ITC provides both production technology for most immaterial services (such as financial and government transactions) and the coordination technology for more and more complex service supply chains.

 - The objective of Service Science,  Management and Engineering (SSME) is to provide effective and efficient service systems

SSME operates at the two levels

 - Designing Business Services and Business Processes

 - Designing & Implementing IT Services & IT Processes / Applications that support Business Processes and

Themes include but are not limited to:

• Service Science education

• IT driven innovation of services

• Governance of business and IT services

• Tools and technologies for planning and design of digital services

• Digital services for e-government

• Service Design Tools

• Case studies on process and service design

• Models and tools to support global service business architecture and implementation

• Business process design technologies and tools

• Monitoring business performance

• Quality of Service and Business Process : service level agreements and service assurance ; cross-organizational process support, contracts

• Education for service and IT management

• Modeling and analysis of business processes

• Collaborative tools and business process / service engineering knowledge

• Inter-organizational business process management

• Business process reference models

• Process configuration and assembly

• Service and business process governance

• Business process success factors and measures

• Processes and service composition
  

• Service-oriented architecture and process management

• Web services for process management

• Ontologies and semantic process modeling

• Process-aware information systems

• Workflow and process management engines

• Process enactment platforms

• Process modeling and enactment in ERP, CRM, and SCM systems

• Process-enhanced groupware

• Experiences with and evaluations of BPM tools

• Formal models in business process management

• Process simulation

• Process mining

• Process monitoring and tracking

• Process data warehousing and analysis

• Process verification and validation

• Transactional issues in process management

• Data streaming in business processes

• Security in business processes

• Process management in grid and scientific